Welcome to the Advanced Parcel Operations and Customer Support (APOCS) course — a complete online training program designed for individuals seeking professional development in parcel logistics, tracking operations, and customer support.

This course equips you with practical knowledge, industry-standard tools, and operational techniques used by global courier and logistics companies. It is ideal for individuals seeking employment in parcel operations, aviation logistics, or remote support roles.

Course Objectives

Upon completing the course, learners will be able to:

• Understand global parcel logistics processes.

• Use tracking systems to monitor shipments.

• Communicate with customers professionally.

• Analyze parcel movement data and scan history.

• Resolve delivery issues, delays, and exceptions.

• Work with CRM tools and operational dashboards.

• Maintain compliance with international shipping rules.

Introduction to Parcel Logistics

Parcel logistics is the complete system that ensures a parcel moves successfully from the sender to the receiver. For someone new to logistics, this module provides a gentle and clear introduction to how the entire industry works.

What Is Parcel Logistics?

Parcel logistics refers to the organized movement of packages using transportation networks, digital tracking tools, human labor, and structured processes. It involves multiple checkpoints and careful coordination to ensure parcels reach the right destination on time.

Why Parcel Logistics Matters

Every day, millions of packages move across cities, countries, and continents. Businesses depend on reliable parcel delivery to operate, and customers expect transparency and speed. Understanding logistics is essential for any role in shipping, customer support, or tracking.

Key Terms Explained:

Logistics: The planning and movement of goods from one place to another. It includes transportation, storage, and tracking.

Supply Chain: A network that connects businesses involved in producing and delivering products. Parcel logistics is one part of the supply chain.

Courier/Carrier: A company that transports parcels (e.g., DHL, UPS, FedEx). They provide tracking numbers and delivery services.

Hub/Facility: A processing center where parcels are scanned, sorted, and dispatched to the next destination.

Final Mile Delivery: The last step where the parcel is delivered to the customer’s home or business.

How Parcels Move Through the Network

Once a parcel is shipped, it passes through several checkpoints. Each checkpoint adds a scan, which updates the tracking information. This creates a digital “story” of the parcel’s journey.

Parcel logistics focuses on speed, accuracy, safety, and customer satisfaction. Whether you work in support or operations, understanding these foundations will help you make informed decisions.